GOT A QUESTION?
We’ve got you covered. Here are some of our most frequently asked questions
What fixing do I need for my KAPOK 88 padded protective drapes?
The best fixing depends on your elevator interior and whether you want to have a permanent or temporary fixing. We have a range of both permanent and temporary fixings. For example, suction hooks can sometimes be the best option if you have a glass elevator or mirrors.
I want my KAPOK 88 padded drapes personalised with our logo – is that possible?
Yes. You’ll need to provide us with your logo at the point of order. There’ll be an additional charge to include a logo on the drapes.
Can you make KAPOK 88 drapes with a combination of fixings?
Yes. As our drapes are bespoke, we can manufacture the drapes to suit your elevator interior.
How do I measure my elevator correctly?
We’ll need your elevator’s floor-to-ceiling height, width and depth (including the detail of any panel joins if possible). You also need to provide the location and dimensions of the elevator’s control panel and the area of any mirrors or glass.
If you want to order front/door returns with your KAPOK 88 drapes, then you’ll need to provide the width of these too.
Alternatively, our installations team can carry out a measuring/site survey if the elevator is in the UK. The benefit of this is we guarantee your drapes will fit perfectly, and we can advise on the best fixing option for you.
Can you provide a sample of your drapes?
Yes. Get in touch and send us your contact details. We’ll arrange to send you a free sample.
What payment options do I have?
For customers who are ordering with us for the first time, we ask for payment in full before delivery. You can do this by invoice or pay over the phone.
How much does a set of KAPOK 88 drapes cost?
What if I need to protect internal walls rather than a lift?
We can help! We also specialise in interior wall protection using our padded protective fabric. Get in touch with your details, and I’m sure we’ll be able to help you.
We’ve worked with customers on exciting projects such as artist materials, advertising, TV programmes, and a private jet!
What if I need the drapes to fit more than one elevator?
Our ready-made modular set of drapes may be the best option for you if the lifts you use will be different sizes. However, if you have multiple lifts/elevators of the exact size/specification, then maybe it’s just a case of ordering more than one set of fixings.
Get in touch, and we can advise you on the best option for your circumstances.
For more information on what we do, head to our product pages.
- Elevator protection
- Elevator floor protection
- Elevator handrails
- Elevator button hygiene covers
- Interior wall and furniture protection
How quickly can you make a set of padded protective drapes?
Our standard lead time for manufacturing and dispatch is within 7-10 working days, but if you have a particularly tight deadline, we’ll always do our best to meet it.
What information do I need to provide?
We offer an onsite service anywhere on the UK mainland; our installations team will take all the necessary measurements to create your drapes.
If we’re supplying only, we’ll require a completed order form or drawing with key measurements of the lift to provide you with an accurate quote.
What's the difference between standard and premium floor protection?
Premium floor protection is 12mm thick plastic tiles with a yellow ramped edge to the entrance, whereas standard floor protection is a 3mm rubber mat cut to size.
What if I don't want permanent fixing in my elevator?
No problem. You can choose from our temporary fixings such as extendable rails, suction hooks or magnets.
Can I order just the drape fixings?
Yes. If you contact us with the drape fixing you require, we can provide you with a quote for supply and delivery.
Will I be able to see what my KAPOK 88 drapes look like before delivery?
If we’re manufacturing your drapes with a permanent fixing (such as Kapok No.1 Studs) or your logo, we’ll send you a production drawing before we produce them. You’ll have to approve the drawing before we start making your drapes.
What if I want to re-order the same drapes in the future?
We keep a record of all orders, so don’t worry; we’ll have the measurements and specifications available to manufacture you another set.
Are the drapes reusable?
We design KAPOK 88 drapes to be easily installed and used multiple times, as and when you need them. When they’re not in use, you can safely store them away using the storage bag, which comes with every set of drapes.
Keep your riders safe – install operating panel and button covers. Contact us to arrange a quote or to talk to us about your project.
Kapok (1988) Ltd
Newton House
Long Bennington Business Park
Long Bennington
NG23 5JR
UK